Job Description

Dear Applicants,

Safair Operations, operating as FlySafair has vacancies for Call Centre Agents at our Head Office in Bonaero Park. The successful applicants will report to the Manager: Customer Care Centre through the Assistant Manager: Customer Care Centre.

RESPONSIBILITIES:

-   Receive calls from customers / passengers;

-   Deal with problems such as delays, cancellations etc;

-   Explain processes to customers and assisting them where necessary;

-   Work in a team and longer than normal hours (shift work);

-   Deal with confidential information;

-   Communicate with customers both verbally and in writing.

 

REQUIREMENTS:

-   Grade 12;

-   One (1) to four (4) years’ experience in a Call Centre Environment;

-   Travel or relevant qualification will be an advantage;

-   Valid Covid-19 vaccination card;

-   Excellent communication in English – speak, read and write;

-   Solid computer literacy;

-   Excellent phone etiquette;

-   No criminal or credit record;

-   Able to work on weekends, public holidays and flexible hours as required;

-   Own transport would be an advantage.

 

SHIFTS:

-   07:00 – 16:00

-   08:00 – 17:00

-   09:00 – 18:00

-   10:00 – 19:00

 

Includes weekends and public holidays.

 

PERSONAL ATTRIBUTES:

-    Punctual;

-    Excellent understanding or experience of delivering great customer service to a customer;

-    High degree of patience and assertiveness;

-    Conflict resolution skills;

-    Immaculate time keeping;

-    Trustworthy, professional and reliable, including dealing with confidential information;

-    The ability to work well under pressure;

-    Practice good time management and willingness to work longer than normal office hours;